Multi-Award-Winning, LEED Silver-Certified Destination Resort Set on the Southern Shore of Pristine Lake Tahoe

Mon Aug 18 2025 16:31:43 GMT+0000 (Coordinated Universal Time) by Roma R

We visit Tahoe frequently, though usually in the winter for ski season. We were very excited to enjoy summer on the lake, and when booking Edgewood we were hopeful to make it a “summer home” for future visits. Undoubtedly, the resort is considered luxury, so when we paid a luxury price our expectation was luxury service. From the moment we checked in for our 3 night stay, disappointment followed. To start: at checkin we asked about the room upgrade our card offers. The front desk told us the resort was at full occupancy, so updates weren’t available. Totally understand. Still, once we got to our room, we asked our bellman if we should expect the pool to get busy- and he told us no as the resort capacity was low during our stay. Red flag #1. Now, don’t get me wrong, the space itself is absolutely beautiful- lakefront with private beach access and a quaint pool all nestled amidst the golf course. However, service proved lacking from our first call to request bed rails for our children’s bed. After three calls, split hours to finally 20 min apart (not including the number of calls that went unanswered), housekeeping came with rails that lined flush with the bed and provided no protection from falls. They came back again with a mismatched set- only one of which (if it had been installed properly) would serve its purpose. We ended up stacking piles of pillows in case of a fall and split one kid per adult on each of the two beds. For a resort that claims to be family friendly, I’d have imagined this to be far from an issue. Similarly, the next evening we had a water spill on the bed and had to call three times for sheets to be changed- our kids weren’t getting to bed til 9pm+ each night. Every morning, housekeeping came at 9am and we’d tell them to please return at noon- conversed in Spanish as she spoke to me in Spanish. Still, our room wasn’t made at nearly 2p so we had to forgo naps and come down for a bite. Communication between the staff is overall poor and inconsistent. Another example: Concierge, Michelle, at the front told us they don’t serve food beachside, so after some waiting in the Bistro lounge area (where we’re told we’d be served) we ended up going into the restaurant to eat. Imagine our surprise when we came to the beach and were offered a menu. I brought these issues up to the guest relations manager, who, despite some justifications, provided a credit, which felt like a bandaid solution rather than addressing the true concerns. While appreciated, that wasn’t the intent of me bringing it up. Fortunately, he was able to get a proper set of bumpers on the bed for the last night, but the experience was already soured. One saving grace was Hanna at Villa Concierge who efficiently booked us an excursion. We took the resort shuttle there and back (though we waited longer than quoted to come back) which was quite convenient. Still, a single good experience couldn't salvage the trip. Throughout the stay it felt like there was a subtle discrimination against us. Lack of attention, poor service… I ended up doing a TripAdvisor and Reddit search to find that there is history of this type of discrimination at the resort. With improvements in service and communication, we’d consider coming back, but in its current state that possibility is looking bleak.

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Sat Aug 16 2025 11:44:37 GMT+0000 (Coordinated Universal Time) by 413MalcolmH

The Edgewood Resort is an amazing place to relax, set against the backdrop of Lake Tahoe. The rooms and property are beautiful and maintained to a very high level. The pool area was a highlight, with an amazing staff that made our stay even more special. The restaurants on the property are very good, but the staff need more training in high-level customer service. Edge restaurant is special, but some parts of a very expensive, fine dining experience are missing. The Bistro is good, but the service was not at the level of a high-end resort. The availability of a prompt and comfortable shuttle to take you anywhere in the area was a great bonus for our stay.

Fri Aug 15 2025 16:40:37 GMT+0000 (Coordinated Universal Time) by Escape59684629355

Fantastic lodging experience with exceptional staff in Sales and Reservations as well as the front desk. Lauren Epstein, in particular who found us a last minute room when we needed it! The restaurants do not measure up to the obnoxious prices they charge, so eat elsewhere even though you may be tempted.

Fri Aug 15 2025 13:20:45 GMT+0000 (Coordinated Universal Time) by Damon E

Beautiful property on an amazing location. Service is mediocre and not what you would expect at the price point. Feels too crowded (became clear that restaurants and bar areas full of non-hotel guests) and staff was nice but inexperienced with high-end service and actually not that helpful/empowered. Odd times on dinning/services felt very corporate hotel. Beware: If you don't make reservations well in advance you won't be able to sit down and eat at any of the three restaurants (even as a hotel guest)

Wed Aug 13 2025 11:15:37 GMT+0000 (Coordinated Universal Time) by Karlie G

Edgewood is amazing! The service, room and amenities are fantastic. The golf course was in beautiful condition. Breakfast in the Bistro was delicious and the short rib from the Bistro in the evening was SO good. My biggest suggestion, stay away from The Edge Restaurant. We had a very poor experience!