A Chic Luxury Hotel in the Heart of London

Thu Jul 31 2025 08:59:04 GMT+0000 (Coordinated Universal Time) by Kate J

I had an outstanding experience at the Botree Hotel, particularly thanks to team member Bianca who went above and beyond to ensure my safety and comfort. When she became aware of my serious allergy concerns, she immediately took action by coordinating with housekeeping to thoroughly check my room before I arrived, and then personally verified everything was safe when I got there. This level of genuine care and attention to guest wellbeing is rare and deeply appreciated. Bianca's professionalism and dedication to guest safety made what could have been a stressful situation completely manageable. Her proactive approach and warm, reassuring manner truly exemplified exceptional hospitality. Having staff members like Bianca who understand that guest safety isn't just a policy - it's personal and commendable. This kind of service makes all the difference and is why I regularly stay here.

Sat Jul 26 2025 09:55:36 GMT+0000 (Coordinated Universal Time) by Franco L

I recently stayed at The BoTree and found the experience to be solid overall. The hotel’s location is fantastic—convenient and central—and the property itself is new, impeccably clean, and well-designed. That said, I felt it lacked the wow factor I’ve come to expect from other 5-star properties. The biggest drawback was the room size. Even with an “upgrade,” the room was shockingly small—easily the smallest I’ve encountered, including stays in New York City and Tokyo. It was a very tight fit for two people. While the stay was pleasant and the service was fine, it ultimately didn’t leave a lasting impression. At the end it was overpriced for the experience albeit less than some of its competitors. If location is the top priority, then this is it. If you’re looking for 5-star details that wow, this property has room for improvement.

Fri Jul 18 2025 08:44:01 GMT+0000 (Coordinated Universal Time) by R3558MLalis

Lovely stay at the BoTree. Beautiful hotel and thoughtful staff and the location is fantastic - convenient to the tube, Mayfair, and lovely Marylebone. The staff, and in particular the manager, Miguel, went above and beyond making it a very special stay for our little ones on their first hotel vacation. Thank you!

Thu Jul 17 2025 06:55:43 GMT+0000 (Coordinated Universal Time) by DrPhilAnthony

Beautiful hotel. Phenomenal location. Delightful bed. BUT VERY disappointing service charge practice at checkout. I recently stayed for 7 nights at The BoTree, paying over £500–£600 per night including breakfast booked through AMEX Platinum Hotel Collection. The Hotel Collection is what I always use to book hotels because it represents best in class hotels with great service. However whilst the BoTree hotel itself is beautiful and the service overall was great, I was really disappointed to find a 5% “discretionary” service charge automatically added to my bill at checkout for my entire stay, including for the breakfast which was advertised as included. That’s 5% added on by the hotel for each night stay and 5% of the included breakfast (even though it was part of my package). It added up to almost £350 in additional “fees”. What made this worse is that the charge was only mentioned at checkout, and I had to ask for it to be removed in front of other guests. If you want to add discretionary charges make it discretely opt out of it too. It was an uncomfortable moment and left me feeling awkward, as if I was being cheap for opting out of a hidden fee that wasn’t disclosed properly at booking. The staff handled it brilliantly and this isn’t a criticism of them. It’s a critique and feedback on the overall concept of discretionary fees added on. This really ruined the overall high end experience of what was meant to be a high-end stay right at the last moment. Such a shame given the reception, housekeeping, doorman and restaurant staff were so wonderful throughout. I hope management take this feedback on board as if you want to be seen as a premium / luxury hotel, just include the full cost—including service—upfront, or pay staff properly behind the scenes without making guests navigate this awkward process. Sneaking in charges like this at the end, especially on a £4,000+ stay, feels beneath the standards you’re aiming for and makes the guest and your staff feel really awkward, and makes the hotel brand look cheap. I know other high end hotels in London are copying this process, BUT I really think BoTree can be better, and NOT do this. Great hotel, but I hope they reconsider this practice.

view more

Sun Jun 29 2025 09:29:42 GMT+0000 (Coordinated Universal Time) by Joyce J

Everything was fantastic from check in, the room, the restaurant, the service and hospitality were all 100 percent. We also loved the location great access walking to great shopping and best restaurants. We hosted a large dinner at Lavo with brinks first at the BoTree bar and everything was exceptional. We had multiple rooms in the hotel and all are very well appointed. High tech, nice bathrooms showers and luxury beds and bedding.