A Pacific Paradise in Central America with Five Beaches and Endless Adventures

Sun Apr 13 2025 21:18:22 GMT+0000 (Coordinated Universal Time) by Melanie S

The most amazing service, INSANE views and the food is perfection. We went two nights in a row! David provided excellent service. Go at sunset and make a reservation to sit in the best tables. You can’t beat the experience here! We went as a family of 6 with young kids, and a birthday. It was so much fun!

Fri Apr 11 2025 13:40:56 GMT+0000 (Coordinated Universal Time) by _quepretty

By far some of the best yoga classes I’ve ever taken. Instructors are all top notch. Challenging, motivating and nurturing at the same time. They all add their own uniqueness. I always feel empowered, relaxed, focused and happy after each class. All the while in the most beautiful platform, views and nature sounds… Thank you everyone for all your hard work and keeping us posted and schedule/classes.

Tue Apr 08 2025 20:06:52 GMT+0000 (Coordinated Universal Time) by Sally J

This is a precautionary warning for those enticed by alleged "luxury accommodations" and unfortunately a misalignment with Rancho Santana's website and social media. After reading about Rancho Santana in The New York Times last December and exploring your website, I was eager to book a stay for my family. Unable to find availability at the Inn, I contacted your team and was assured that Casita #5 was comparable in quality. Regrettably, our experience did not align with this assurance. While we appreciated the resort's amenities, including the restaurants and tours, the Garden View Casita #5 was extremely disappointing, especially given the $800+ nightly rate. Upon arrival, I noticed a missing wall fixture and encountered dead insects in the shower and kitchen areas (see images attached). Having traveled extensively in Central America, I understand the presence of insects; however, finding deceased ones upon check-in suggests lapses in housekeeping standards. Additionally, the condition of the walls and floors appeared dilapidated, which was unexpected for accommodations positioned as luxurious. I promptly reported these issues to the guest experience team, who addressed the immediate concerns by removing the insects. I requested a transfer to the Inn but was informed that available rooms were awaiting air conditioner servicing. A room was offered the day before our departure, but given the timing, we declined the move. While the onsite team was responsive, they seemed to lack the authority to make decisions that could have significantly improved our stay, often awaiting managerial input. Rancho Santana's website and social media channels prominently highlight the resort's luxury offerings and exceptional service. However, our experience did not reflect these promises and fell well short. I learned upon arrival that the casitas are independently owned and clearly owners are not held to comparable standards as the Inn. This is a massive miss for Rancho Santana as they should ensure all accommodations are maintained to an appropriate standard. While the property and common areas were beautiful and the activities enjoyable, the disappointing casita was ultimately a big detractor and distraction from an otherwise great experience.

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Mon Apr 07 2025 16:11:34 GMT+0000 (Coordinated Universal Time) by K W

The superior attentive professional staff ekevate Rancho Santana above resorts with comparable facilities, although even some of those are peerless. The yoga studio is on a mountain peek overlooking the pacific and the wellness services are delivered in private cabanas nestled in forests where the only sound is that of bamboo. After my first experience I tried to book health and wellness services everyday, Thanks to the excellent support provided by Eva, Director of Health and Wellness. I was given clear explanations of services, useful recommendations, even a personal guided tour of the fastidious clean and relaxing spaces. It was Eva's attentive support, the quality of the masseuse, and the excellence of the yoga class led by Julia that will keep me returning. That combined with the concierge and front office staff including Elvis and Cesar who gave a tour of Granada, but there are others who went above and beyond to perform miracles when the occasion required. The people are what make Rancho Santana a cut above the rest.

Tue Apr 01 2025 21:14:08 GMT+0000 (Coordinated Universal Time) by CarolinaGirl27517

Really lean into the luxury and customization that this resort offers. Once you check in, via WhatsApp you can arrange all the transportation and tours that you need. Our airport transportation and Granada day trip were both private tours and the guides went out of their way to make sure we got to do all that we wanted and get the special things on our shopping list. We stayed in a condo, which was fantastic for location. For our family it worked to be near the main restaurant as we didn’t have a car and enjoyed being able to walk to restaurants, beaches, and pools. Our favorite activity as a family was going to La Boquita at sunset where you can play in the surf and swim while you order and enjoy their delicious pizzas and passion fruit juice. The views are incredible over the crashing ocean. You can dine in resort wear or your swimsuit. We came during the dry season, so maybe think carefully if you come during peak rainy reason in Sept/October from what we hear? A special shout out to: Alejandro (sandboarding), Fernando (horses), Anareylis, Luis Adolfo, José Andrés (La Boquita), Carlos Álvarez (Granada tour), Eliezer (Managua transportation), Juliet (La Finca)

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