An Intimate, Contemporary Adults-Only All-Suite Oceanfront Paradise

Fri Aug 15 2025 12:50:58 GMT+0000 (Coordinated Universal Time) by Kevin P

We had such a wonderful experience at the lobby bar, thanks to Pedro. His friendly personality, attentiveness, and excellent service truly made our visit special. We will definitely be coming back because of the amazing staff and the outstanding hospitality here.

Fri Aug 15 2025 06:10:09 GMT+0000 (Coordinated Universal Time) by 973alunj

Stayed here for 5 nights. Absolutely fantastic. We were in a Junior Suite Partial Ocean View in building 3. Positives: - Staff were SO good. Really super efficient in serving drinks, food etc. Nothing was too much. - Housekeeping service was excellent. (Although absolutely not a big deal for us, but the turndown service only happened once in 5 nights) - Quality of the room - Absolutely fantastic. Bathroom was spacious, room was very big and we had a balcony with a jacuzzi style bath on it. - The online portal - very easy to navigate, book restaurants, check entertainment schedules and menus. - The steakhouse - Lovely experience, lovely food. Worth being aware that there are some premium steaks which are chargeable. - The pool areas - Clean, plenty of sunbeds, easy access to bars which never really had any queues, plenty of towels, all well stocked. Staff walking around serving drinks and ice lollies etc. Great to have a choice of two large pools - both with swim up bars, one with entertainment and great vibes, the other more quiet. - Choice of drinks - Very good. Cocktails, 3 or 4 different beers, loads of spirits. - Bell boys were great - Sorted us a taxi back to the airport. Negatives: - Not many at all really… I wouldn’t say the food was a negative, but worth being aware. The Italian restaurant was closed during our stay which was a bit disappointing. Food at the buffet for lunch was maybe slightly repetetive but there was a BBQ Taco station outside, and also a beach hut sort of place where you could get something different too. If you’re fussy, I could see how the food might be an issue if you’re there for 7+ days. - The quality of the entertainment during the evenings was a bit mixed, but no big deal. - The smell of sargassum - well documented problem with seaweed on the coast of Cancun and it was there for the 5 days we were there, and pretty bad on one of those days. To be clear, there’s not much the hotel could do, and you do sort of become used to it to an extent, but it’s not pleasant, and sitting on the beach is not really possible - and going in the sea I’d say definitely not possible so think about this if/when booking. - Make sure you take plenty of sun cream, it’s expensive in the resort shop. Overall, an excellent stay. Would 100% recommend this hotel to anyone and if we go back to Cancun, we’ll definitely consider this place again.

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Thu Aug 14 2025 14:29:44 GMT+0000 (Coordinated Universal Time) by Moses M

We had an amazing experience at Haven Riviera and were lucky to meet both Sandra and Emeli, who each provided excellent service. Emeli was kind and we truly appreciated her care. That said, Sandra went above and beyond in a way that made our trip unforgettable. From the moment we arrived, Sandra greeted us with a warm smile and genuine hospitality. She remembered details from our conversations, checked in on us often, and made sure we had everything we needed to fully enjoy our stay. Her kindness, professionalism, and positive energy made us feel like more than just guests. While the resort is beautiful, it’s the people who make it truly special and Sandra is a shining example of that. She is an absolute asset to Haven Riviera, and we can’t thank her enough for making our vacation extraordinary. Second time visiting Haven and it was magical!! Thank you, Sandra, for everything—you are the best!

Thu Aug 14 2025 12:02:29 GMT+0000 (Coordinated Universal Time) by Kimberly N

Our stay at Haven was very nice. We enjoyed two swim out suites. The front desk staff (Albert and Raul) assisted us with fighting with Priceline on the phone for 45 minutes upon arrival to try and correct Priceline's screwup with our reservation. (Not how we wanted to begin our vacation). Our pool service was exceptional (even at our swim out suites). We really appreciated Paloma's professionalism and fun personality. She was very attentive and was happy to see us each day. The restaurants were good but were very similar to previous experiences at other Mexican resorts. We were not able to make reservations at the Italian restaurant but tried all the others. Our dinner at the Asian restaurant was excellent and so was Olios. The Mexican steakhouse was a big disappointment. The steak was not cooked as we requested but worse than that was the chewiness of the meat. We had to "saw" away when cutting the steak and then chew and chew. Nothing like what we are used to in the USA at a fine steakhouse. The service at all restaurants was very good.

Wed Aug 13 2025 21:21:59 GMT+0000 (Coordinated Universal Time) by KerryKeeler

We had an outstanding time. Haven is beautiful and a wonderful vacation spot. Our person butler Candido made every day special. The tequila and gin tasting was very informative and lastly my massage with Lara was so relaxing. This is our second time coming to Haven and we will definitely be back again! A 10 out of 10. The serenity exp. Is definitely worth the money.