An Adults-Only All-Inclusive Paradise on the Puerto Vallarta Coast

Sat Mar 15 2025 19:34:03 GMT+0000 (Coordinated Universal Time) by Paulette S

Everyone was helpful, joyful, and the service was heartfelt. From booking, transportation to and from, accommodations, food, beverages, experiences, pools, there was nothing I could think of that would make this stay better. I would call out all staff from front desk, to housekeeping, through concierge and restaurant/bar staff they all took time to get to know us and make us feel the center of the universe. A few names from the top of my head: Juan, Romon, Ulises, Gerordo, Daniel, Alfonso, Alonzo, Denis, Omar, Lenora... I could go on and on. The beach side (Tao) was a memorable experience as well. Definitely on my return list!!

Sat Mar 08 2025 09:14:50 GMT+0000 (Coordinated Universal Time) by Morgan B

This was our second time to Casa Velas and already we can't wait to come back next year! All the amazing staff really go above and beyond to make your stay perfect! We stayed in one of the rooms with the plunge pools which we used a lot more this time. Our room was kept spotless and the complementary mini bar is refilled daily! I was able to ask for firmer pillows but my partner loved the feather ones! The tao beach club is our fav part of the resort. We love the beachside cabanas and the pool! The lunch menu is super yummy and sunset dinners are breathtaking. Erick, Carlos, Antonio, Enrique and Benny really go out of their way to make you feel special and like family!! (See my coconut face below courtesy of Erick). Also if you meet Mary the massage lady on the beach I highly recommend a massage (not associated with Casa Velas). We really enjoyed the quick walk to the beach club through the golf course but the shuttle is always available for a very quick ride! Armando the driver is so kind! The food at Emiliano's is fantastic! We were here two weeks this time so got to explore all the different theme nights and really enjoyed the evening entertainment! Roldofo was our waiter most nights and he was so attentive and kind!! We were sad to miss saying goodbye to him!! Avalos is always smiling for breakfast and providing excellent service! Last but not least we love all the pool guys - Ulises, Juan, Ramon and Gerrado! Great service, they are so attentive and really make some fantastic cocktails! We love everything on the lunch menu too!! The front desk staff and concierge are also super friendly and helpful (I'm so sorry I didn't write down everyone's name). Def ask them questions if you have any! We did get to go for two meals at Grand Velas during our stay and really enjoyed Fridas and Sen Lynn! Thank you everyone for another amazing stay - we will be back soon! Morgan and Morgan ❤️

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Thu Mar 06 2025 21:01:21 GMT+0000 (Coordinated Universal Time) by Catherine W

Casa Velas is amazing and we had a superb trip. It is not inexpensive but it is extremely good value for money. My husband travelled extensively for work before retirement and I was a senior travel counsellor for 12 years. As you can imagine we’ve visited a fair number of hotels but one afternoon in the glorious pool he said to me, “This hotel is head and shoulders above anywhere we’ve been before’’ It’s so difficult to choose our favourite aspects of Casa Velas but it has to be the staff. They are all and I do mean all, so efficient, competent and friendly. We had especially great service from Daniel, Roscio, and Jesus at Emiliano’s while Ulises, Ramon and Juan made sure everyone around the pool had everything they needed. Also the gentleman who ran the terrace bar in the evening, so sorry I missed your name , knew what we liked. Bringing round two bottles of water in ice buckets around 9.30 was a lovely touch and after that drinks were plentiful. The food is terrific, excellent quality and expertly prepared, each meal was a treat. One day we visited the Tau Beach Club and transportation was swift and helpful. We enjoyed it but preferred the pool because as I now have mobility issues calmer water suits me better. ( Incidentally, if you do have mobility issues this resort is quite easy to navigate.) The pool is huge and a perfect temperature. Many hotel pools we have tried are far too cold but not this one, no need to inch in with clenched teeth! Masses of Bali beds and chaise longues and more towels than I have ever seen at any resort. No need to ‘bag’ a seat in the early hours, plenty for everyone to enjoy. Several mornings two guitarists played at breakfast for a couple of hours and afterwards. While my husband went for a walk I enjoyed the music and watched frigate birds soaring overhead. The quality of the evening entertainment was excellent too. Normally we avoid entertainment in hotels as it’s just not for us but it was quite different at CV. A delightful violinist played for two nights and we also thoroughly enjoyed the fire dancers, the guitar duos and an amazing acrobat with a large wheel like a giant hula hoop. It was all so professional and competent. So, in conclusion if you enjoy excellent food, supremely good service and a calm tranquil environment you will enjoy this beautiful resort as much as we did.

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Wed Mar 05 2025 14:07:16 GMT+0000 (Coordinated Universal Time) by eastcoastband

Our 7th trip and Casa Velas never disappoints. Not many places i can think of where there is such staff consistancy year to year. Bartenters Benny and Freddy have been awesome for years. We hope to see the younger guys and pool servers Ulises, Ramon and Gerado taking up the mantle in the future. Ulises was especially kind to us but honestly that was because we had many interactions and all the team are great. Be sure you visit Tao Beach club not only for the obvious but for the Lobsters and beautiful sunsets. This resort is all about the service and i guess they treat the staff right so they stick around and continue to make guests feel special. I'm sure I'll miss someone but Rigo and Antonio always are ready with a big smile. Can't wait to come back.

Wed Mar 05 2025 11:28:21 GMT+0000 (Coordinated Universal Time) by Lindsay S

My husband and I took our anniversary trip and stayed at Casa Velas, we will absolutely be back again! The staff treats you like family, we felt like we were greeted by old friends, every time we got to the pool or the restaurant. The ones who stood out specifically were Ulises, Ramon and Gerardo in the pool area, great bar tenders and the service was top notch! Avalos, Alfonso, Daniel, Juan, Jesus and Omar constantly made us feel like royalty at every meal! The food was great, we rarely left the property for our meals! Not only were we treated like royalty, we felt like it too! Waking up to beautiful views, and all the amenities were incredible. The entire property was spotless, including our room! You haven’t lived until you’ve had a massage at their spa! They had everything you could think of! Thank you so much everyone at Casa Velas! We will see you again soon!!