Idyllic Five-Star Oceanfront Resort in British Virgin Islands

Tue Jul 22 2025 12:22:19 GMT+0000 (Coordinated Universal Time) by damaris p

Este fue mi review para Peter Island Disappointing Experience – Poor Support for Service Dog, Bad Internet, and Unfriendly Staff Our visit to Peter Island Marina was extremely disappointing. One of the main issues was the complete lack of support and understanding regarding our service dog. Despite notifying the marina ahead of time, the staff showed little knowledge of service animal regulations and made no real effort to accommodate us. It was clear they were not prepared or trained to deal respectfully with guests who have accessibility needs. To make matters worse, the internet connection was unreliable and very slow, which made it difficult to stay connected or get any work done. Additionally, the staff was neither friendly nor flexible. We encountered rudeness and resistance anytime we needed help or requested a simple change. There was no sense of hospitality or willingness to make our stay more comfortable. Overall, I would not recommend this marina—especially if you’re traveling with a service dog or expect even basic service standards.

Fri May 30 2025 00:14:41 GMT+0000 (Coordinated Universal Time) by erica110

Staff were so personable and kind. Take a minute to get to know everyone there. They made our short marina stay exceptional. Mooring balls available on DocWa for Deadman's bay or Great Harbor. We decided to check out the dock for one night and ended up staying two and going to the spa. The dock showers (outdoor) were the best we had anywhere in three weeks in the BVI! The dock staff were patient and helpful getting us in our slip in the wind and even took our trash up for us when we were looking for the proper receptacle. Despite what the cruising guides say- the resort has reopened (Dec 2024) and though parts of the marina area/restaurant remain under construction, it was no big deal. The property is expansive and absolutely gorgeous. Ask for a pick up and a multi seat golf cart ride will show you the lay of the land. (Thank you Ramon!) For a small fee there is even a sunset ride up to the tippy top of the island- complete with Prosecco and a cheese/fruit plate. Super quiet and not busy. They plan to remain open during the slow (hurricane) season while many resorts close. Not a budget stop, but well worth the splurge for the comfort and hospitality. We loved meeting all of you and appreciated the pampering at the spa. Your team is amazing. Thank you for your attitude of gratitude. -Bob and Erica

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Mon May 26 2025 21:34:47 GMT+0000 (Coordinated Universal Time) by Jeffrey P

We stayed the night here in the marina and were very impressed with the resort at first. The grounds are beautiful. Our experience dramatically changed at dinner. As I write this review, we have been sitting at our table for over two and half hours and still have not had our food brought to the table. This appears to be a common problem for many tables. They have not offered to make anything right. I would not recommend this resort if this is how customers are treated.

Thu Mar 20 2025 13:58:21 GMT+0000 (Coordinated Universal Time) by Alesha B

from the minute i step on the dock to the lunch, to the view, service from the marina staff, miss junie, everyone is the best! if i could leave a million stars i would! thank you peter island staff …………………… ……………….. ………………….,,,,, ………………………… …..

Mon Feb 24 2025 09:36:01 GMT+0000 (Coordinated Universal Time) by Vestal888

I am writing to share my recent experience at Peter Island Resort, where my wife and I had stayed previously and returned after your reopening in December. While we have always enjoyed the island, this last visit left us disappointed and frustrated due to a number of service-related issues. Firstly, during my stay last week, I had an unfortunate incident with my boat at Norman, resulting in an electrical fire. After contacting the resort to book a room, I was informed there would be availability, and I was promised a follow-up call. After resolving the situation with my boat, I called again, and once more, I was told there was availability. I was instructed to proceed with booking, so I made my way to the resort. Upon arriving, the experience continued to deteriorate. I arrived in my rib and was immediately asked if I had a reservation. I confirmed that I had called ahead, but after a lengthy 30-minute wait for a golf cart, I walked into the gift shop to inquire about the delay. The staff member there appeared confused and then called the front desk. Another 30 minutes passed before we flagged down a cart on our own. This was just the start of our frustration. After checking in, it took an additional 45 minutes to complete the process, which was unnecessary and inconvenient. Dinner that evening, which we expected to be of a high standard given the price, was underwhelming at best. Despite the resort’s beauty, we were left feeling as though our expectations were not met, particularly when it came to food and service. The following morning, I was further disappointed. Housekeeping knocked on our door at 9 a.m., and as I went for breakfast, I noticed the staff was hovering outside. At breakfast, I had to repeatedly ask for water and coffee, and the waitress seemed disoriented and unprepared. Additionally, I was told check-out was at noon, but housekeeping entered our room again at 11:45 a.m. and insisted on servicing the room, which felt intrusive and unprofessional. Given the high cost of the room ($1700), the poor service and unqualified staff were unacceptable. It is truly disheartening to pay such a premium for a stay at what is supposed to be a luxury resort, only to experience these issues. I am extremely dissatisfied with the service and staff performance, and based on this experience, I will not be returning to Peter Island Resort in the future. I hope you take this feedback seriously as a means to improve the service for future guests

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