Your business is a top priority, and we want to exceed the expectations of you and your clients in every way. We are dedicated to timely commission payments, up-to-date information, and outstanding service.
Preferred Hotels & Resorts offers an exclusive monthly e-communication for travel agents which features special programs and promotions as well as news and updates on our hotels and resorts.
Commission Payments to Travel Agents
Preferred Hotels & Resorts guarantees its current member hotels will pay commission to bona fide travel agencies on rates flagged as commissionable in applicable distribution systems such as the Global Distribution Systems (GDS) or PreferredHotels.com.
Member hotels will pay commission for each consumed night at an eligible rate. Commission is typically not paid on most convention bookings, discount rates that are net/non-commissionable (such as government rates), wholesale rates, corporate negotiated rates, any internet-only (not including Preferred Hotels & Resorts.com) rate programs, and any awards.
Taxes, fees, gratuities, and some package elements/add-ons are not commissionable.
Reservations booked as a hotel package – defined to include a room and other options (i.e., breakfast, theatre tickets, spa treatments or credit, etc.) – are typically commissionable for the room portion of the package only.
A valid agency number from a certified agency association (i.e., IATA, CLIA, TRUE) must be included at the time of booking in order for commission payment to be processed and paid to the travel agency after the guest checks out.
Commissions will not be paid on canceled, no-show reservations, or the lost nights resulting from a shortened stay.
Commission Help Desk
We are pleased to offer support to Travel Professionals for the payment of commissions on eligible reservations.
Assistance is available for claimed commissions that are at least 30 days after the guest departure and for reservations that are not more than 12 months past the guest departure date.
Please note the following limitations:
- Preferred Hotels & Resorts cannot facilitate invoice generation on behalf of a travel agent for a hotel.
- Preferred Hotels & Resorts does not issue commission payments. The Commission Help Desk is a service that provides assistance to agents for hotel payment of commission. Any change in agency address is facilitated by contacting IATAN or CLIA; agents should contact their agency manager to liaise with IATAN or CLIA for updates.
- Preferred Hotels & Resorts cannot guarantee assistance with hotels that have left the Preferred Hotels & Resorts brand, changed ownership, filed for bankruptcy or have terminated operation.
Toll-free in USA and Canada: 1 877 748 2266
Direct Line : +1 312 496 6835
Commission Notable Exceptions
In some countries, hoteliers may ask an agent for an invoice before payment is rendered. Preferred Hotels & Resorts cannot facilitate invoice generation on behalf of a travel agent for a hotel. Please contact the hotel directly for clarification.
For U.S. agents, please ensure your W-9 information is up to date to avoid IRS-imposed withholding taxes. Hotels will not facilitate payment without a valid W-9 form. View more information here.
Preferred Hotels & Resorts cannot guarantee commission payment by hotels that have left the Preferred Hotels & Resorts brand, changed ownership, filed for bankruptcy, or have terminated operation.
Streamline Your Commission Payments
Participating Preferred Hotels & Resorts use Onyx CenterSource to distribute commission payments worldwide. In addition, Onyx processes commissions for over 100 other hotel brands and 60,000 properties worldwide. If you would like to consolidate all of your commissions from all hotels participating with Onyx into one payment and one electronic file, you might be interested in the Onyx SurePay service. SurePay allows your agency to get weekly consolidated payments for all Onyx hotels in your preferred currency, accompanied by excellent customer support, online reporting, and electronic files documenting each payment. Click on this link for more information about SurePay and how you can sign up.
Travel Professional Contacts
If you are experiencing any difficulty in the collection of commissions from one of our member hotels or resorts, you may either contact us via telephone or email.
North America: +1 877 748 2266
Outside of North America: + 1 312 496 6835