Preferred Hotels & Resorts: The World's Best Independent Hotels | Preferred Hotels & Resorts

Best Rate Guarantee Terms and Conditions

Preferred Travel Group, Inc. guarantees that our websites will have the lowest publicly available rates for our hotels, subject to the following terms and conditions:

  • Reservation must be made via one of the Preferred Hotels & Resorts websites.
  • Best Rate Guarantee online claim form must be completed in full within 24 hours of making the reservation.
  • Claim must include the lower rate and exact link (URL) where the rate can be confirmed.
  • If the claim form is verified, the rate in the Preferred Hotels & Resorts reservation will be adjusted to reflect the change. The guest will also be enrolled in the I Prefer Hotel Rewards program, which provides the following benefits at each of our Preferred Hotels & Resorts properties: complimentary room upgrade (based on availability at check-in), complimentary Internet access, and priority early check-in and late check-out (based on availability at check-in).
  • Matched rate will reflect the price before taxes and fees.
  • Preferred Hotels & Resorts has the sole right to determine the validity of any claim.
  • Preferred Hotels & Resorts has the discretion to determine if a competing rate is genuinely available.
  • Preferred Hotels & Resorts’ decision is final in the case of a dispute.
  • Preferred Hotels & Resorts reserves the right to modify the terms of Best Rate Guarantee at any time.

The following rates do not qualify:

  • Rates available on auction or flash sale websites such as, but not limited to, Agoda, Priceline, Hotwire, Kayak, Booking.com, Groupon Getaways, Living Social Escapes, or any flash sales platforms
  • Pre-paid, non-cancellable, and/or non-refundable rates
  • Reward program rates, corporate/group rates, government rates, and/or other rates not available to the general public
  • Rates that are packaged with air travel, car rental, entertainment, etc.
  • Rates at the following Preferred Hotels & Resorts properties:
    • The Peabody Memphis
    • Dusit Thani Abu Dhabi
    • Dusit Thani Manila
    • Dusit Thani Dubai, United Arab Emirates
    • Dusit Thani LakeView Cairo
    • Regal Plaza Hotel & Residences
    • Montage Beverly Hills
    • Montage Deer Valley
    • Montage Laguna Beach
    • Montage Big Sky
    • Montage Palmetto Bluff
    • Montage Kapalua Bay
    • Montage Los Cabos
    • Montage Healdsburg
    • Pendry Natirar
    • Pendry Manhattan West
    • Pendry Park City
    • Pendry Newport Beach
    • Pendry San Diego
    • Pendry Washington D.C.
    • Pendry Chicago
    • Pendry West Hollywood
    • Sagamore Pendry Baltimore
    • The Inn at Spanish Bay - Pebble Beach
    • Casa Palmero at Pebble Beach
    • The Lodge at Pebble Beach
    • Green Valley Ranch Resort & Spa
    • Red Rock Casino, Resort & Spa
    • The Leela Gandhinagar
    • The Leela Palace Udaipur
    • The Leela Palace Jaipur
    • The Leela Palace Bengaluru
    • The Leela Palace Chennai
    • The Leela Ambience Convention Hotel, Delhi
    • The Leela Ambience Gurugram
    • The Leela Mumbai
    • The Leela Kovalam, A Raviz Hotel
    • The Leela Palace New Delhi
    • The Leela Bhartiya City, Bengaluru
    • TIHC Reservations LLC
    • Hotel du Pont
    • Chateau Elan
    • Grand Nikko Tokyo Daiba