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The loyalty program of Preferred Hotels & Resorts
iPrefer
Best Rate Guarantee
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Frequently Asked Questions

MEMBERSHIP

What is the iPrefer Planner program?

The iPrefer Planner program is designed to reward meeting and event planners for the business they bring to iPrefer participating hotels. As an iPrefer planner, you will earn iPrefer points for every meeting and program you book with the Preferred Hotels & Resorts North American National Sales Offices or European Group Desk. iPrefer Planners can redeem their points on personal travel for free nights, dining, and spa services.*

*Varies by hotel

Who is qualified to be a member of the iPrefer Planner program?

Professional meeting planners based in the US, Canada, Mexico, and United Kingdom are eligible to join iPrefer as a designated iPrefer Planner.

Can I enroll my company in the iPrefer Planner program to earn iPrefer points?

No, the iPrefer Planner program only offers individual memberships. However, we can award points toward a Corporate Custodian. If you would like to create an account for an executive or procurement team member, please call +1 (844) 874-4357 (US, Canada, Mexico) or 00 800 8844 8848 (UK).

I am not a professional meeting planner but I am responsible for booking and planning one or more meetings per year. Am I eligible to receive iPrefer points for my meetings?

Yes, any iPrefer member who books an eligible program with an iPrefer participating hotel is eligible to receive iPrefer points on actualized room revenue.

My company does not allow me to participate and earn points through hotel loyalty programs. Can I still be a member of the iPrefer Planner program?

No, although you will not be able to earn points on eligible programs, we encourage you to become an iPrefer member to earn and redeem points on personal travel. You can enroll in iPrefer here.

EARNING

What is an eligible/qualifying program?

As an iPrefer Planner, you are qualified to earn points for actualized programs, meetings, or room blocks of 10 room nights or more per night. iPrefer Planners are eligible to earn a maximum of 500,000 (US$100,000 spend) iPrefer points per program.

What hotel or event charges qualify to earn points?

Points can only be earned on actualized room revenue, excluding taxes and additional charges.

I just booked an eligible event through the Preferred Hotels & Resorts North American National Sales Offices or European Group Desk. How do I get my points?

Any iPrefer Planner who books an eligible program at an iPrefer participating hotel is eligible to earn 5 points for every US$1 spent on actualized room revenue booked through the Preferred Hotels & Resorts North American National Sales Offices or European Group Desk. Upon the program’s completion, you will need to submit a Points Request form for the eligible program. Points will ONLY be awarded for programs that actualized on/after the following dates based on location the iPrefer Planner's location:

January 1, 2015 US
July 15, 2015 Canada & Mexico
February 12, 2016 UK

I booked my meeting/event through the Preferred Hotels & Resorts North American National Sales Office or European Group Desk and it has just completed. I am not a member of the iPrefer Planner program and would like to earn points on my last event.

You will need to enroll in the iPrefer Planner program and submit a Points Request form for the eligible program.

Points will ONLY be awarded for programs that actualized on/after the following dates based on location the iPrefer Planner's location:

January 1, 2015 US
July 15, 2015 Canada & Mexico
February 12, 2016 UK

All points request will be subject to verification with the hotel. Please allow 10-14 business days for the verification and point awarding process to take place.

I just booked an eligible program through an iPrefer participating hotel directly. How do I get my points?

No, iPrefer Planners can only earn points on meetings and events booked through the Preferred Hotels & Resorts North American National Sales Offices or European Group Desk.

What do I receive when I book an eligible program through the Preferred Hotels & Resorts North American National Sales Offices or European Group Desk?

Any iPrefer Planner who books an eligible program at an iPrefer participating hotel is eligible to earn 5 points for every US$1 spent on actualized room revenue booked through the Preferred Hotels & Resorts North American National Sales Offices or European Group Desk.

Once you have submitted a Points Request form, please allow 10-14 business days for points to be posted to your account. All points requests will be subject to verification with the hotel.

When will I receive my points for an eligible event?

Once you have submitted a Points Request form, please allow 10-14 business days for points to be posted to your account. All points requests will be subject to verification with the hotel.

I submitted my Points Request form and have not received my points. What should I do?

If points have not been posted to your account within 14 business days, please contact our Customer Service team at +1 (844) 874-4357. Please note our hours of operation are Monday – Friday from 9AM – 5PM PST.

Can I earn points for past events?

No, points will not be awarded for programs that consumed prior to the following dates based on the iPrefer Planner’s location:

January 1, 2015 US
July 15, 2015 Canada & Mexico
February 12, 2016 UK

If I book a room for myself for personal travel, how will I earn iPrefer points?

If you book and stay at an iPrefer participating hotel, you will earn points as a guest pursuant to the iPrefer program and not as a part of the iPrefer Planner program. The points earned for your room will post to your iPrefer account as a stay transaction.

I’m a third party planner, do you have matching points for third parties?

No, only the individual who books an eligible program will receive points.

I booked an eligible program at a Preferred Hotels & Resorts member hotel, but the hotel is not an iPrefer participating hotel. Will I still receive points?

No, points will only be awarded on eligible programs booked at iPrefer participating hotels.

REDEMPTION

How can I use my points?

Points can be redeemed for cash-value Reward Certificates for personal travel. Reward Certificates can be applied towards free nights, dining, and spa services, but varies by hotel.

Points cannot be used towards meetings and programs.

If your company has set up a Corporate Account it is acceptable for procurement to apply the Reward Certificates toward individual business travel.

Reward Certificate Points required
US$25 12,500
US$50 25,000
US$100 50,000
US$250 125,000

For complete terms and conditions of the iPrefer program, visit iPrefer.com/terms-and-conditions. In the event of a conflict between any of the information presented below and the terms and conditions of iPrefer, the terms and conditions of iPrefer will prevail.

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