Powered By TripAdvisor
An All-Inclusive Ecological Resort Built into the Mayan Jungle
Powered By TripAdvisorWelcome to an unparalleled destination with a new concept of sustainable tourism and recreation. Just 45 minutes from Tulum and Cancun International Airport, in a privileged location right in the midst of the Mayan rainforest, Hotel Xcaret México is a hidden gem with wonderful views of the Caribbean Sea and an innovative concept that goes beyond traditional all-inclusive resorts. The one-of-a-kind ALL-FUN INCLUSIVE™ concept was created to make the world a happier place while offering the very best of Mexico. With a completely sustainable approach enhanced by Mexican hospitality, you will live the most incredible adventures, fall in love with the country's culture, and create memories that will last forever.
- Accommodations include sophisticated suites exquisitely decorated with Mexican handcrafts designed to frame the surrounding nature from your private terrace
- Dine in 12 restaurants and nine bars
- Receive unlimited access to the most iconic parks and tours in Cancun and the Riviera Maya: Xcaret, Xel-Há, Xplor, Xplor Fuego, Xenses, Xoximilco, Xavage, Xenotes, and Xichen
- Hotel Xcaret México offers airport-to-hotel transportation
- Enjoy kayaking, paddleboarding, and wellness activities, all under the Mayan sun
- Get the best selfies with high-tech full-access bracelets, which allow hands-free photography with all of the resort's stunning vistas as a backdrop
Hotel Amenities
Accommodations
Committed to the conservation of the cultural heritage of Mexico, all the decorative elements of the resort's 900 suites were created by artisans from vulnerable populations and all were acquired under the criteria of fair trade and a vision of community development. Every suite has its own terrace with a handmade hammock to enjoy a fantastic view of the turquoise sea, iconic inlets, underground caves, and the Mayan rainforest's crystal-clear rivers.
Hotel Xcaret México is the first property in the Americas to achieve the EarthCheck Certification in Construction, Planning, and Design Standards. Impeccable construction blends with the surrounding environment, creating a harmony of incomparable beauty. It is the perfect balance between aesthetics and ethics.
In addition to its commitment to preserve nature, Hotel Xcaret México pays tribute to the country with buildings, or Casas, that represent important symbols of the Mayan culture: Viento (wind), Agua (water), Espiral (spiral), Tierra (earth), and Fuego (fire), which are suited for all kinds of accommodations, from families with young kids or teens to adults-only or groups.
Dining
Twelve restaurants and nine bars offer a wide range of options and ambiance for all tastes and occasions. It is a perfect opportunity to enjoy global flavors and one of the most famous foods in all the world, Mexican cuisine. In fact, Mexican cuisine was declared an Intangible Cultural Heritage of Humanity by UNESCO.
HA’ – Headed by Michelin-starred Chef Carlos Gaytan, HA’ is a cosmopolitan restaurant serving up contemporary Mexican cuisine. Sit by the water vortex and pair your seven-course tasting menu with an exquisite Mexican fine wine from the extensive cellar.
Trajinera – Honor the canals of Xochimilco without leaving the resort. Get a flavor for Caribbean dishes in Trajinera’s bright canal-dining setting where the menu blends flavors of the land and sea.
La Cantina Los Faroles – Eat like a local in the hotel’s traditional cantina where tequila and mezcal find a natural home. The menu of light bites is perfect for an afternoon snack, and the atmosphere is relaxed and friendly.
Teatro del Río – It is all about dinner and a show each night at Teatro del Rio. Settle back for an evening of exceptional entertainment on the riverfront stage as you travel through the tasting menu over a few drinks.
Las Playas – At the waterside grill, feel the warm sand between your toes as you dine on creations inspired by the Mediterranean, India, and the Caribbean. Ease back in your lounge chair and take in the ocean view.
Las Cuevas – For a truly memorable experience, dine in the open caves that were carved out of the peninsula’s rocks over millions of years. The menu explores the best of Mexican dishes with a playful fusion of international flavors.
Chibalí – Family gatherings around the table are a long-standing tradition in Mexican culture. Enjoy this buffet-style restaurant with your friends and family. Everyone is welcome to partake in themed tidbit stations and snack bars, which are ideal for the children to dine and be entertained.
Xin-Gao – Indulge in a journey of Asian cuisine at this restaurant that blends contemporary with traditional to create a breathtaking setting. From a dynamic teppanyaki and the fire of the robata grill to a Western tatami and a luscious sushi bar, there is something for everyone.
Fuego – Experience exciting gastronomy inspired by Mediterranean cuisine with a Mexican touch, all by famous Chef Franco Maddalozzo. Dishes are as creative as the risotto that combines mole, foie gras, and chocolate to create an exceptional experience.
Bio – Vegan, vegetarian, and gluten-free options, all surrounded by rivers and nature. Every dish will seduce all your senses with the freshest organic ingredients.
Xpiral – Sunday brunch with Champagne and a premium buffet on top of an impressive pyramid. Sit back and enjoy the expansive variety of cuisines and an unparalleled view that you will not be able to resist!
Activities at Hotel Xcaret Mexico
Hotel Xcaret Mexico thrives on entertainment, from the cascading outdoor pools and the beach just moments away, to the nightly shows and unique wellness experiences. If you are looking for relaxation, Muluk Spa provides 21 cabins nestled in natural rock, a hydrotherapy ritual (Jacuzzi, recreational pool, sauna, steam room, cold water tub, and hot water tub), temazcal, and four treatments inspired by different wellness philosophies. Its unique facilities blend in with natural surroundings and are equipped with state-of-the-art technology to achieve well-being through high-level services.
When you are ready for action, head to one of the ALL-FUN INCLUSIVE™ parks and tours included in your stay.
- Xcaret – Natural reserve full of stunning shores, rivers, and landscapes to admire the Mayan glow.
- Xel-Há – Fun in the bay, natural wonders, and a lighthouse.
- Xplor – Zip lines and thrilling adventures within the jungle and caves.
- Xplor Fuego – Extreme adventures under the starry night.
- Xenses – Fantastic trips to awaken your senses.
- Xoximilco – A floating Mexican fiesta, full of music, flavors, and colors.
- Xavage – The most thrilling activities in the region.
- Xenotes – Refreshing crystalline water and rock formations of exceptional beauty.
- Xichén – A wonder of the modern world with 1,500 years of history.
Complete your tour of Mayan heritage with a day trip to the ruins of Chichén Itzá or nearby Tulum.
Location
On the jungle coastline of the Riviera Maya, Hotel Xcaret Mexico is just a 17-minute drive from the city of Playa del Carmen.
Address
Carr Chetumal-Puerto Juarez Km 282, Playa del Carmen, Q.R., Mexico
Transportation
- Airport
- Cancun International Airport is 52 minutes away by car, 39 mi / 63 km.
- Shuttle
- A hop-on, hop-off shuttle runs through the local parks every 30 minutes.
- Car
- Self and valet parking are available at no extra cost.
what3words Address
Reviews
POWERED BY TRIPADVISOR
I would not stay here
Thu Aug 14 2025 23:07:57 GMT+0000 (Coordinated Universal Time) by Claire p
I was very disappointed with the hotel. First, it takes so long to check in. I am not sure why it takes so long to give you a room when they didn’t even have much explanation of the hotel and its amenities. We had a room in the new part of the hotel Casa Luna. Starting at 10 am, loud drilling started. It felt like a jack hammer was actually in my room. When I called information, it took them forever to connect me to someone at front desk. Initially, they told me that they will give me another room, but I had to pack all my stuff and check out of my room by noon then wait til 4 pm to get my new room! When I argued that it was unacceptable, they agreed to give me a different room right away. I was told to go to the front desk to get a new key programmed into my bracelet. When I went to the front desk, they said there was no record of the new room that was offered! So I had to argue again for 30 min before they finally agreed to give me a different room. The new room in the older part of the hotel was better. However on one of the days, the hotel cleaning staff took away our dishes from room service but didn’t make our bed or refill amenities. But they remembered to take the tip left for house cleaning. We had to complain and they cleaned our room “again.” Finally, we paid $150 for late check in til 3 pm. We had to go to the front lobby to reprogram our bracelet for the late checkout. However, our bracelet still didnt work for late checkout, and I had to walk all the way back to the front lobby to get it programmed again. They even told me to stand in a long line of people checking into the hotel to reprogram my bracelet when it was their fault that it wasn’t working and I was starting to be late for my airport shuttle. It was soooo difficult to reach anyone over the phone. I had to walk to lobby if I needed anything and there is always a huge line. Food was just ok at the buffets. Las Cuevas had no AC and it was very hot Excursions for cenotes and Xplorer were fun. I would suggest staying somewhere else and book these excursions separately. My other friends who stayed at casa Luna sometimes did not get any housecleaning and at times would get there at 8 pm!!!
Amazing trip!
Thu Aug 14 2025 20:57:47 GMT+0000 (Coordinated Universal Time) by Maci S
Amazing resort and perfect service from our wonderful butlers Christopher Morales, jannise Jerez, & Ivan Melendez made everything perfect for us!!
Stay away from the hotel, visit the park directly
Thu Aug 14 2025 07:57:50 GMT+0000 (Coordinated Universal Time) by Jason J
Service is terrible for a hotel at this price level (~$1200/night). Actually, it would be considered bad even for a cheap hotel. For example, I called the phone number listed on their website before arriving 3 times trying to book dinner/park reservations. Once I hang up after on hold for more than an hour, and twice I got disconnected from the phone after waiting for 3+ hours each time. If you speak Spanish, I heard it's easier to get someone to answer the phone. Additionally, even in the hotel, you don't always get someone to answer the call when you call from your room. Hotel itself was beautifully decorated and their Parks and Tours are pretty good. However, there are too many negatives for me to consider going back, we declined the timeshare sales call and return trip offer for $700/night (2 adults + 2 kids) for 5 nights.
Dream Wedding at Hotel Xcaret Mexico | Fine Art Luxury Wedding Photography & Films by Ku Studio
Wed Aug 13 2025 19:31:06 GMT+0000 (Coordinated Universal Time) by Ku S
Capturing a wedding at Hotel Xcaret Mexico is a truly exceptional experience, where nature, architecture, and culture merge to create a breathtaking atmosphere for every love story. At Ku Studio, we’ve had the honor of documenting multiple luxury destination weddings at this iconic resort. Our approach blends fine art aesthetics with an emotional and natural storytelling style. Working at Xcaret is more than just filming an event — it’s about preserving timeless moments in an extraordinary setting. 📌 Tips for couples getting married at Xcaret: 1. Use signature locations like the Chapel of the River or the underground caves for stunning portraits. 2. Schedule a golden hour portrait session: The soft sunset light at Xcaret’s gardens and beaches is perfect for capturing timeless, romantic moments. 3. Choose vendors experienced in Xcaret destination weddings: Familiarity with the resort’s logistics and coordination processes ensures a smoother, stress-free wedding day. 📩 Let us capture your Xcaret wedding with emotion, elegance, and excellence. Reach out for a tailored quote today. #XcaretWedding #LuxuryWeddingXcaret #XcaretMexicoWedding #XcaretWeddingPhotographer #XcaretWeddingVideographer #KuStudioWeddings #LuxuryWeddingMexico #DestinationWeddingXcaret #FineArtWeddingPhotography #HotelXcaretWedding #WeddingPhotographerMexico #LuxuryWeddingVideographer
Waaaay Better Than Expected
Wed Aug 13 2025 13:01:28 GMT+0000 (Coordinated Universal Time) by Paul S
My wife and I went to Xcaret hotel for our 30th anniversary. WE were a bit hesitant as this was September 2021 during the c0v!d craziness. Out side of the annoyance of wearing masks when in public common areas close to other people, this was truly a magical experience. Everything was delightful and enjoyable. We are both in our 60's and usually quite adventurous if not always physically up to a 5 mile hike. We zip-lined, swam and kayaked in the cenotes, did the SNUBA, did the ZIP-bike at Xel-Ha, snorkeled, and just sometimes sat in the many pools or by the 'Lazy River' at the hotel. Everything was better than expected. We were treated like royalty. Planning a return trip in 2026.
