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Hotel Help

Review our Frequently Asked Questions

Contact us by phone at our US numbers 24 hours a day, 7 days a week. We are available to help with hotel portal functions, including enrolling members, adding stay information, redeeming a Reward Certificate, and with any additional iPrefer functionality questions.

You can also email us at We will respond within 48 business hours.

United States: +1 866 365 2837 or our worldwide toll number at +1 636 736 4413

International Numbers (local business hours apply):

Mexico 001 855 586 8551 (Toll free)
United Kingdom 0808 234 1985 (Toll free)
France 0800 91 1614 (Toll free)
Italy 800 783 413 (Toll free)
Spain 900 99 1030 (Toll free)
Hong Kong 800 90 0362 (Toll free)
Japan 0120 644 013 (Toll free)
India 000 800 100 1627 (Toll free)
Worldwide +1 636 736 4413

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