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Support Technician II


The Support Technician II provides first level technical support to all associates, both local and remote. The Support Technician II provides network and server support in a Microsoft environment.


Under the general supervision of the Manager, IT Support, the Support Technician works closely with the Operations team to prioritize and resolve end-user, server, and networking problems. The Support Technician is the first point of contact for all associates who have questions or problems related to the current use of their hardware or software



At least 2 years experience working with end-users supporting:


The working environment is located in London. Office space is beautiful and functionally decorated. The Support Technician is seated most of the time; in addition, the Support Technician will move to the desks of users to assist them in person. The Support Technician will also be expected to move equipment, such as printers and computers, around the office (able to lift 50 lbs). Due to the remote offices being spread across different time zones around the world, the Support Technician and others in the IT Department will share the responsibility of providing 24x7 support through pager notification and dial-in access to remote locations and servers where required. The Support Technician may need to travel to other offices within Europe and on occasion to remote offices around the world.



The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To be considered for this position, please complete the application form.

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