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Product Manager, Internet Distribution - Booking Engine - Chicago, IL

GENERAL SUMMARY

The Product Manager, Internet Distribution is responsible for the maintenance, design and implementation of both Member Hotel and Brand Booking Engines. The Product Manager will be primarily responsible for creating the standards for Hotel IBE design in conjunction with PHR brand standards, and working with the Marketing department to implement their standards for Brand IBE. The Product Manager, Internet Distribution is a specialist in the SynXis Booking Engine, SynXis IBE Design Tool, SynXis API, SynXis CR and any other related tools. The Product Manager, Internet Distribution is considered the Subject Matter Expert for the Hotel IBE and consults with Directors of Revenue Account Management and hotels on optimal implementation and use of the IBE.

ORGANIZATIONAL RELATIONSHIP

Under the general supervision of the Vice President – Distribution & Revenue Management, the IBE Product Manger manages the IBE Front End Development Specialist, IBE Implementation Specialist, and other IBE staff. The Product Manager, Internet Distribution works closely with the Web Development team, Senior Director of Global Distribution Systems, Senior Director of Central Services, Senior Director of Customer Relations, the Revenue Account Managers and Marketing Department in a global capacity; and manages IBE and related vendor relationships.

DUTIES & RESPONSIBILITIES

QUALIFICATIONS

Worker characteristics are normally acquired through the completion of a university degree program or related hotel/travel industry experience; knowledge of CRS, CRM, CMS and related systems; revenue and yield management knowledge; and analytical ability with regard to interpreting statistical data. This job requires excellent relationship building skills, the ability to manage multiple tasks, and customer service oriented behavior.

WORKING CONDITIONS

Working environment is located in one of the most distinct and highly appointed office buildings in Downtown Chicago. Office space is beautifully as well as functionally decorated including all required technology tools. Incumbent is seated most of the time.

FLSA STATUS
Exempt

REQUIRED TRAINING

  1. Orientation in Chicago
  2. Microsoft Office and PHR Outlook Training
  3. Reservations database training including but not limited to SynXis CR, Microsoft CRM. Working knowledge of HTML and CSS.

DISCLAIMER

The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To be considered for this position, please complete the application form.

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