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Customer Service Agent - Chicago, IL


The Customer Service Agent provides personalized reservation and customer service to Preferred Hotels & Resorts top travel agents, iPrefer members, select corporate travel managers, partners and callers of special PHR programs. Programs include, but are not limited to the following: Preferred Platinum and other Luxury Consortia (Virtuoso, FHR, ALTOUR, Signature etc.), iPrefer Guest Benefit Program, Preferred Access, Preferred Residences, Frequent Flyer program, Preferred Golf Program, Preferred General Information Email box, Amadeus River Cruises and any other programs as developed. This position is responsible for call handling, email responses, tracking and follow-up relative to the service.


Under the general supervision of the Senior Director, Customer Relations, the Customer Service Agent works with the Revenue Account Management team, the Data Services Department, Travel Industry Sales and the Marketing Department.




Working environment is located in a highly appointed office building in Chicago Downtown close to commuter lines. Office space is beautifully as well as functionally decorated including all required technology tools. Incumbent is seated most of the time.


  1. Orientation
  2. Outlook training
  3. Voice Agent and other booking tools
  4. CRM training


The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To be considered for this position, please complete the application form.

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