It appears you are using an older web browser! While using our site, you may encounter some trouble along the way. For PC users, we recommend upgrading to the latest version of Google Chrome, Internet Explorer, or Firefox. For Mac users, we recommend the latest version of Safari, Firefox, or Google Chrome.

A Collection of Independent Hotels & Experiences
I Prefer
Best Rate Guarantee
More Search Options

Customer Service Agent - Chicago, IL

GENERAL SUMMARY

The Customer Service Agent provides personalized reservation and customer service to Preferred Hotels & Resorts top travel agents, iPrefer members, select corporate travel managers, partners and callers of special PHR programs. Programs include, but are not limited to the following: Preferred Platinum and other Luxury Consortia (Virtuoso, FHR, ALTOUR, Signature etc.), iPrefer Guest Benefit Program, Preferred Access, Preferred Residences, Frequent Flyer program, Preferred Golf Program, Preferred General Information Email box, Amadeus River Cruises and any other programs as developed. This position is responsible for call handling, email responses, tracking and follow-up relative to the service.

ORGANIZATIONAL RELATIONSHIP

Under the general supervision of the Senior Director, Customer Relations, the Customer Service Agent works with the Revenue Account Management team, the Data Services Department, Travel Industry Sales and the Marketing Department.

DUTIES & RESPONSIBILITIES

QUALIFICATIONS

WORKING CONDITIONS

Working environment is located in a highly appointed office building in Chicago Downtown close to commuter lines. Office space is beautifully as well as functionally decorated including all required technology tools. Incumbent is seated most of the time.

REQUIRED TRAINING

  1. Orientation
  2. Outlook training
  3. Voice Agent and other booking tools
  4. CRM training

DISCLAIMER

The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To be considered for this position, please complete the application form.

Return to the Careers page

Close [X]
Loading ....